If you do not see an answer to your question, please call 888.696.7911 and we will be glad to help.

Billing

Certainly. Just contact our customer service department to supply your email address and we will be delighted to arrange this for you.

Of course. Just get in touch with our customer service department, and we will accommodate you with pleasure.

We certainly do. We will add $50 to your account whenever you send us the name, address and telephone number of an individual or business that you believe may benefit from one of our services and they sign up. Please click here to fill out our referral form.

Alarm Trigger

Call 516-561-7100 immediately, and notify the 24/7 monitoring center of the accidental alarm to avoid false alarm dispatch.

You will need to be prepared to provide operators with your verbal pass code, if you are confident that you are not in need of assistance. If you do need assistance or are under duress, do not answer the telephone. In the event of being forced to answer the telephone do not provide the correct password and the relevant authorities will be dispatched immediately.

Customer Service

Most manuals are available for download from this site in PDF format. Just go to the customer login section and choose “print manuals”. If the manual you need is not available, please contact our customer service department and we will send a copy to you.

Just call our customer service department at 516-561-5210 x 140. We will be delighted to send them to you.

You can schedule your call by clicking here or by calling our service department at 516-561-5210 x 510.

Service calls are usually scheduled either between 9:00 am and 1:00 pm or 1:00 pm and 5:00 pm. For a more precise time, please contact the service department on the morning of your scheduled service at 516-561-5210 x 510. (For our residential customers, we call your home first to insure someone is at home before our service personnel arrive)

Of course. You can fax changes to 516-561-5216 or email them to dataentry@nympc.com. Please be sure to include the name and address of the location and your account number if possible. Try to be as specific as possible as to what additions and deletions you require, and include a contact number you can be reached at if we have any questions about your changes.

This information can only be released upon receipt of a written request. We will respond to your request with the appropriate information in writing or by telephone.

General

You should test your alarm every month. Before testing, call our monitoring center at 516-561-7100, having your account number and password available. Our alarm dispatcher will instruct you on how to test your alarm.

You should update your central station call list on a regular basis to ensure that your list of emergency telephone numbers is accurate. We recommend a check for accuracy at least once a year, as phone numbers do change.

Yes, DSL can impact on your alarm system. Contact our service department at 516-561-5210 x 510 and we will arrange to install a DSL filter that will eliminate any potential problems.

Alarm systems are manufactured to utilize traditional telephone lines, and not Voice Over Internet Protocol (VoIP), which is vulnerable to outage in the event of a power cut or strike, or to the Internet being down. For the time being, VoIP systems are not compatible with security technologies and we strongly recommend that you maintain a traditional telephone line for your security service. If you are already using VoIP for your telephone services, please contact our office to discuss alternate methods of monitoring.

Depending on your insurance company, you should qualify for a discount, which averages nationally at between 15 and 20%. New York Merchants Protective is recognized by all insurance companies and underwriters. Contact your insurance broker for a more precise answer.

Just call our customer service department at 516-561-5210 x 140. We will be delighted to send you a certificate.

Indeed it can. As technology progresses and develops, system upgrades are becoming more common. We would be delighted to come to your home and/or business to discuss all options with you at no charge to you, and with no obligation. Please get in touch to arrange an appointment.

Our VIP service plan includes all repairs required to your system as a result of normal wear and tear, including the replacement of batteries and other items vulnerable to wear. Additionally, repairs resulting from construction, alteration, vandalism and Acts of God are repaired at substantial discount to our standard time and materials rate. Please contact our service department for details and information. We will be delighted to help.

Free Security Quote

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